Customer feedback

We welcome your feedback

The feedback we receive from our customers is at the heart of the improvements we make to our service delivery. So we welcome your feedback, good and otherwise.

If you would like to let us know about an experience you’ve had, complaints@smart.com.au or call 1300 175 244 to speak with a member of our service team.

How to make a complaint

When things don’t go as they should, and you feel we’re not meeting our commitment to you, we appreciate you letting us know so that we can ensure a satisfactory resolution. For matters relating to all benefits, including a novated lease, please email complaints@smart.com.au.

How we handle your complaint

• Within 48 hours, you’ll receive a response from us, with either a resolution or an update on the matter
• Our aim is to have the issue resolved to your satisfaction within two weeks
• If you are dissatisfied with the resolution offered or the investigation into your complaint, we will escalate it to the next level of management who will work directly with you to resolve the issue.

What to do if you are not satisfied with the outcome 

We ask that you continue communicating with us so that we may have the opportunity to resolve the issue to your satisfaction. 

As a last resort, you can contact the Government of South Australia’s SA Consumer and Business Services
department.