Your new Smart account login

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Change is coming

The way you log in to your Smart account is changing. On 30 August, we're introducing multi-factor authentication as part of the log in process, and you’ll need to set up your digital identity. This will help to keep your details secure and protected.

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Set up your digital identity

From 30 August, you’ll be asked to create a unique password as part of your digital identity, which must be at least 8 characters and a mix of upper and lower case letters and numbers. This could only take a couple of minutes.

Easy and simple

How to set up multifactor authentication for your Smart account

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Enhanced Security

After this change is introduced, you'll need to enter your email address, password and the one-time PIN sent to your mobile, each time you log in to your Smart account.

Your new password

  • Must be at least 8 characters and no more than 64 characters.
  • Must have at least 3 of the following - upper case letters, lower case letters, numbers and special characters.
  • Cannot use sequential and repetitive characters (e.g. 12345 or aaaaaa), and commonly used words / phrases.
  • Must avoid personal details like first name, last name, DOB, street address etc.

When you change your password, you will not be allowed to use your previous 5 passwords.

I am happy with the way I log in. Do I have to change?
Can I change my login email?
Can I change my mobile number?
How do I log in if I don’t have a mobile?
What should I do if I forget my password?

Need help?

Call us on

1300 175 244